The Firm

Position Summary : Accountable and responsible for accurately producing payroll for clients. Contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service.

DUTIES AND RESPONSIBILITIES : This document describes typical duties and responsibilities and is not intended to limit management from assigning other job duties as required.

• Maintains a base of payroll clients.
• Contacts clients as required to obtain payroll data including but not limited to salary adjustments, special payments, tax allocations and employee deductions.
• Analyzes, prepares and inputs payroll data via automated system to produce accurate and timely payroll.
• Stays abreast of the payroll processing system and changes in wage and tax laws.
• Maintains client files.
• Effectively responds to client questions by properly researching and resolving issues.
• Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image.

REQUIRED COMPETENCIES

• Basic understanding of payroll processing
• Proficiency in Microsoft Word, Excel and Outlook
• Ability to draft and deliver clear written and verbal communications
• Good time management skills
• Strong customer service orientation
• Excellent attention to detail
• Accurate, efficient data entry skills
• Works well in a team environment
• Ability to maintain focus with frequent interruptions
• Excellent problem solving skills
• Ability to organize and prioritize work

EDUCATION AND WORK EXPERIENCE

High School Diploma with a proven ability in data entry, customer service and problem resolution or associate's degree (A.A) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Payroll: 1 year